Privacy Policy

1. Why do we have a Privacy Policy?

We have developed this policy because we want you to feel confident about the privacy and security of your personal information. The Healthy Buildings Centre takes all reasonable care to prevent any unauthorised access to your personal information.

When we refer to personal information in this Privacy Policy, we mean information that identifies you as an individual, or is capable of doing so.

Please read this Privacy Policy carefully. By visiting our website or using any of our services and continuing to do so, you indicate your agreement to our use of your personal information as set out in this Privacy Policy.

2. What does this Privacy Policy cover?

This Privacy Policy only applies to how The Healthy Buildings Centre deals with your personal information. It does not apply to any other company or to any other company’s websites, even if you access them through our website. If you disclose your personal information to other companies, your information will be dealt with according to their privacy practices.

3. Your consent

In using The Healthy Buildings Centre website, you consent to the collection and use of your information in the ways described in this policy.

4. What personal information do we collect about you?

Data collected by this site is used to:

Take and fulfil customer orders
Administer and enhance the site and services
Disclose information to third parties for goods delivery purposes only

We may collect information via telephone, email, written correspondence or through our website. This may include your name, address, contact telephone numbers and email address, along with information relating to products you are ordering.

We may also request your email or mailing address for inclusion in our mailing list. We operate a strict no spam policy and do not sell, rent or share your details with third parties without your consent.

You may unsubscribe from our communications at any time.

5. Information from other organisations

We do not collect personal information about you from other companies or organisations.

6. Sharing your personal information

We do not share your personal information with other companies outside of The Healthy Buildings Centre or its associated group companies.

However, we may disclose information where required by law, including for the prevention and detection of crime, national security, or where required by court order or legislation.

7. How long we keep your information

The length of time we retain personal information depends on its purpose. Where there is no legal requirement, we will retain data only for as long as necessary.

8. Accessing your personal information

You may request details of the personal information we hold about you. We may be able to provide this without a formal request.

To make a formal request, please write to us at the address provided on this website.

We may require proof of identity. You may request that your data is corrected, updated or removed where appropriate.

9. How we protect your personal information

We take the security of your personal information seriously and follow strict procedures to prevent unauthorised access, in line with UK data protection legislation.

We may request proof of identity before disclosing sensitive information.

If you use forms or contact features on our website, you consent to the use of your data as described in this policy.

We may collect anonymous data about website usage to improve our services. This data does not identify you personally.

10. Using our website

When browsing our website, we may collect anonymous information to improve user experience. This does not identify individuals.

For your own protection, we recommend clearing your browser cache after use and closing your browser session.

Sessions may automatically expire after a period of inactivity.

11. Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve functionality and user experience.

Cookies may be used to:

Track shopping basket contents
Store delivery details
Remember login details

We use both session-based cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

Our cookies do not collect personal browsing data.

12. Disabling cookies

You can disable cookies through your browser settings. However, some features of the website may not function correctly if cookies are disabled.

For more information, visit www.allaboutcookies.org.

13. Third party cookies

Our website does not create third party cookies.

14. Website usage data

We collect anonymous information about website usage to improve performance and services. This may include:

Your IP address
Referring website
Browser type and version
Operating system
Search terms used

This information is aggregated and cannot identify individuals.

15. Disclosure to third parties

We do not disclose personal information to third parties except where required for order fulfilment or by law.

We may disclose information where necessary to:

Comply with legal obligations
Protect our rights or property
Prevent unlawful activity
Assist law enforcement investigations

We take reasonable steps to ensure data security but are not responsible for third party breaches or external websites.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.